FTL Co., Ltd. (hereinafter referred to as the “Company”) values your personal information and complies with the Act on Promotion of Information and Communications Network Utilization and Information Protection.

This Privacy Policy explains how the personal information you provide is used and what measures are taken to protect it.

If this Privacy Policy is revised, the Company will notify you through a website notice (or individual notice).

This policy takes effect as of September 1, 2026.

1. Personal Information Collected

The Company collects the following personal information for consultation and related purposes.

Inquiry
- Items collected: Name, contact information, email, title, content, etc.

2. Purpose of Collection and Use

The Company uses the collected personal information for the following purposes.
Fulfillment of contracts related to service provision, and handling inquiries and responses arising from service provision

3. Retention and Use Period

In principle, personal information is destroyed without delay after the purpose of collection and use has been fulfilled. However, if retention is required by applicable laws, the Company retains member information for the period prescribed by such laws as follows.

Retention items and legal basis for payment records

• - Records on contracts or withdrawal of subscription, etc.: 3 years
• - Records on contracts or withdrawal of subscription, etc.: 5 years (Act on the Consumer Protection in Electronic Commerce, etc.)
• - Records on payment and supply of goods, etc.: 5 years (Act on the Consumer Protection in Electronic Commerce, etc.)
• - Records on consumer complaints or dispute resolution: 3 years (Act on the Consumer Protection in Electronic Commerce, etc.)

4. Destruction Procedure and Method

In principle, the Company destroys personal information without delay after the purpose of collection and use has been fulfilled. The procedure and method are as follows.

Destruction procedure
Information entered by members for registration, etc. is transferred to a separate database (or a separate document box in the case of paper) after the purpose has been fulfilled, stored for a certain period in accordance with internal policy and applicable laws (see Retention and Use Period), and then destroyed.
Personal information transferred to a separate database is not used for any purpose other than retention, except as required by law.

Destruction method
Personal information stored in electronic files is deleted using technical methods that make the records unrecoverable.

5. Provision of Personal Information

The Company does not, in principle, provide users’ personal information to third parties. Exceptions apply in the following cases.
When users have given prior consent, or when a request is made for investigative purposes in accordance with the procedures and methods prescribed by law

6. Hosting and Maintenance

The Company outsources the following operations to an external specialist to fulfill its services.

• - Consignee: 3ANY I&C Co., Ltd.
• - Outsourced work: Website and system management (hosting / maintenance)

7. Rights of Users and Legal Representatives and How to Exercise Them

Users may view or correct their registered personal information at any time and may also request account termination.
To view or correct personal information, use “Change Personal Information” (or “Edit Member Information,” etc.). To terminate membership (withdraw consent), click “Withdraw Membership,” complete identity verification, and then view, correct, or withdraw directly.
You may also contact the Privacy Officer in writing, by phone, or by email, and we will take action without delay.
If you request correction of errors in your personal information, we will not use or provide that information until the correction is completed.
If incorrect personal information has already been provided to a third party, we will notify the third party of the correction without delay so that it can be corrected.
Personal information terminated or deleted at the user’s request is handled in accordance with the Retention and Use Period stated in this policy and is not viewed or used for any other purpose.
For children under 14 years of age, the legal representative has the right to view or correct the child’s personal information and to withdraw consent to collection.

8. Installation, Operation, and Refusal of Automatic Data Collection Devices

The Company uses cookies and similar technologies to store and retrieve your information from time to time. A cookie is a very small text file sent by the server used to operate the website to your browser and stored on your computer’s hard disk.

The Company uses cookies for the following purposes.

Purpose of cookies, etc.
To analyze access frequency and visit duration of members and non-members, identify user preferences and areas of interest, track activity, and measure event participation and visit counts in order to provide targeted marketing and personalized services. You have the option to accept or refuse cookies.
Therefore, you may set your web browser to allow all cookies, to confirm each time a cookie is stored, or to refuse all cookies.

How to refuse cookies
You may refuse cookies by selecting the options in your web browser to allow all cookies, confirm each time a cookie is stored, or refuse all cookies.

How to set
Example (Internet Explorer): Tools at the top of the browser > Internet Options > Privacy
However, if you refuse cookies, some services may not function properly.

9. Personal Information Complaints

To protect customers’ personal information and handle related complaints, the Company has designated the following department and Privacy Officer.

For other reports or consultation regarding personal information infringement, you may contact the following organizations.

• - Personal Information Infringement Report Center (privacy.kisa.or.kr / +82-118)
• - Supreme Prosecutors’ Office Cyber Investigation Division (www.spo.go.kr / +82-1301)
• - National Police Agency Cyber Investigation Bureau (police.go.kr / +82-182)